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Free shipping worldwide | 30-Day free returns

Get in touch with us

FAQ

Here are a few of the frequently asked questions. If you have any questions please send us an email at support@mypopitems.com

Q. Where do you ship from?

A. We have warehouses in the U.S.A. and International. We will ship from the closest warehouse to your shipping address.

Q. How long will it take for my items to arrive?

A. The time frame for order delivery is divided into two parts:

  • Processing time: Order verification, tailoring, quality check and packaging. Your order is processed, within 1-5 days.

 

  • Shipping time: U.S. orders are shipped by U.S. Postal Service. After processing and leaving the warehouse, items usually take between (2 to 10 business days) to arrive at their destination. International delivery usually takes about (2 to 4 weeks) but can take longer from time to time.


Q. How long will it take to receive a tracking number?

A. It will take usually between 1-5 business days.

Q. How can I track my order?

A. As soon as you get your tracking number after a shipment confirmation, you can fill it in our Track my Order page and fill out your email/phone and your order number, then click on track order. You will immediately see where your package is at the moment and which stages your delivery has already gone through.

Q. Where can I place an order from?

A. You can place an order from any country, we ship Worldwide.

Q. Is shipping really free for orders?

A. Yes, Shipping is free for all orders.

Q. Where is you company located?

A. We are located in Nevada, USA.

Q. Which currency will I be charged in?

A. We processes all orders in USD.

Q. Will I receive a confirmation number when I place my order?

A. Yes, all customers will receive an order number after placing their orders.

Q. Who can I contact if I have a problem with my order?

A. All inquiries can be forwarded to support@mypopitems.com. You can also contact us on Facebook Messenger.

Call us at +1(775) 685-4320 Mon-Fri 10am - 4pm PST

Q. How do I cancel my order?

A. Cancellations are accepted, within 24 hours after an order is placed. Please reach out to us immediately at support@mypopitems.com if you are able to cancel within the given time frame. We process orders as quickly as possible so cancellations are time sensitive.

Q. What should I do if I want to return my product?

A. You are entitled to a refund within 30 days of item delivery. For more information, please read our ''Return Policy'' page or send email to support@mypopitems.com

Q. How can I pay?

A. We accept all Major Credit Cards: Visa, MasterCard, Discover, Apple Pay, PayPal, Venmo, Quadpay, Klarna and Cryptocurrency.

Q. Can I checkout through PayPal without an account?

A. Yes, you can checkout without a PayPal account. You can use your debit or credit card to pay for your order through PayPal.

Q. Is Checkout on this site safe and secure?

A. You can be absolutely sure that all purchases are delivered promptly and your personal data securely encrypted. 

  • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.

  • Industry leading encryption hardware and software methods and security protocols to protect customer information.

  • Compliance with the Payment Card Industry Data Security Standard (PCI DSS).


Q. If I enter my email address will you sell my information?

A. We do not sell our customers' information. Emails are strictly for follow-up and to send newsletters of our promotions and discounts. 

Q. Will I (the customer) have to pay customs?

A. For most countries, you will not have to pay customs, but it depends where are you located and if you order too many pieces (e.g. 10pcs)

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FREE SHIPPING WORLDWIDE

 Estimated delivery 2-10 business days for orders in the U.S.A.

30-DAY MONEY BACK GUARANTEE

We stand by our high-quality products and your satisfaction is guaranteed.

Great Value

We offer competitive prices on all of our exclusive products.